1. Minimise distractions: Show the person who is speaking to you that you care about them and what they are sharing by trying not to pick up your phone or engage with other distractions throughout the conversation.
2. Space: If someone is sharing with you how they feel or something that is concerning them, make space for them to take the time they need to share.
3. The goal of understanding: When the time is right for a response it’s useful to focus on non-judgemental responses of understanding the person’s feelings, questions and perhaps…
4. Hold the solution: Even if we can see solutions that might help solve problems, first of all, let the points land. Let the person know that you have understood and heard their points. When the time is right we then might want to highlight further support or ways we may be able to help.
But listening always comes first. It is one of our most powerful skills that can make the world of difference.